Support Information
Welcome to our users support page. Here you'll find the complete setup information for configuring your computer to connect to our system. We have design this guide to make the setup of your computer as easy as possible. We suggest you print this guide just in case your computer crashes and you can’t remember the settings. If you need additional help you can always email our support staff here.
If you can't find the answer you're looking for here
please Email us here or call our support staff at: 505-832-4444
Our hours of operation are 7:00am to 6:00pm Monday through Friday
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56K Dial-up Number
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505-938-1430
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Primary DNS Server
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NS1.LOBO.COM
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Secondary DNS Server
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NS2.LOBO.COM
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Mail Server (POP & SMTP)
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mail.yourdomainname.com
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FTP Server
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ftp.yourdomainname.com
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We have added a dialup configuration page to help you setup you computer to use our service. Follow this link to the dialup configuration page.
Need help setting up your Email on a Mac? Click Here
Network is monitored 24 hours a day and 7 days a week. In general our network just works. Although with any network there are times that we do have problems. Lobo has not had a major outage for more then 5 years. We keep spare equipment of most of the major routers and servers we have to keep our uptime high. Our goal is always to deliver the maximum uptime of our service. Your satisfaction is of paramount importance. Here is the list of most of the problems we see:
- Modem answer problems. Generally we see a problem about 4 to 6 weeks. The problems is seen as an odd modem sound. Try the other dial-up number. When you call please describe as completely as you can the problem.
- Email problems. A few times a year the mail server may have a problem. Test your connection and make sure you can surf the Internet. Can you get to www.lobo.net or www.yahoo.com. If you can’t then you have a DNS problem which can be a connection problem or a setting problem. If you can get to the Internet then see if you can receive email or send email. You can always test your email by sending a test message to support@lobo.net. We will reply to your message when received, general within an hour. As so check your setting to be sure your mail servers are set to mail.lobo.net if you are using our servers for your mail. When you call please give us as detail report of your problem.
- Slow email or large message problem. If you have a large message in your mail box and it is taking a very long time to download or your mail program seem to have stopped you can delete the message by using our web mail interface. Follow this link: Web Mail After you have removed the large email you can restart your mail program to get your other messages. You can also use the web mail interface to get your messages when you are on the road if you can find web access on your trip.
- Connection problem. If you have DSL or wireless or T1 service from us please call our support staff and tell us the type of services you have.
Thanks for supporting our service.
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